BuildTom Help and Contact
How can we help?
Get help with account access, company setup or a marketplace concern. For an item's availability, price or delivery, contact its advertiser through the ad.
Recovering account access
If you cannot sign in, use account recovery and follow the steps for your account. Never share a password or verification code, even with someone who says they are helping.
I need to report an ad or user
Send the ad reference or relevant account details, a clear description and evidence related to the problem. Include only information needed for review. Keep the report reference for follow-up.
Setting up a company account
Use account setup to create or join the appropriate company. Your role and the company's review status determine what you can do. If a review is pending, do not create a duplicate company to bypass it.
I have a question about posting or fees
The plans page explains the current service options; the posting flow checks eligibility and shows available choices. For an existing platform service payment issue, use the report route and its reference, without sharing card details.
Privacy and other questions
Read the privacy policy to understand how your information is handled, and check our safety guidance before sharing sensitive details. For a privacy request or another issue, use the report form and explain what you need. Each request is reviewed according to its nature.
Lost access to your account?
Use the manual account-recovery path when you no longer control the registered email or phone. BuildTom reviews identity and ownership evidence before any separately controlled recovery action.