How BuildTom platform fees, refunds, and payment disputes work.

BuildTom does not receive, hold, transmit, supervise, or guarantee payments between marketplace buyers and sellers. Inspection, sale, rental, delivery, warranty, and payment arrangements between users remain outside BuildTom unless a specific service expressly states otherwise.

Regular listing submission is free. Premium Direct is an optional one-time paid service for one Premium listing review submission and its quoted Premium period. The initial Premium Direct price is AED 50.00. Subscription purchases and public Top-up purchases remain closed.

Premium Direct includes Premium review, a Premium badge after approval, and higher marketplace placement according to BuildTom ranking rules. It does not guarantee approval, first position, fixed ranking, impressions, enquiries, or sale. The seller-entered price of the advertised item is separate from the BuildTom fee.

For new Premium purchases, the duration shown before payment is fixed for that order and begins when publication is approved. A later setting change does not shorten an acquired paid or credit entitlement. When Premium ends, an eligible published advertisement continues as Regular unless another Premium entitlement remains active.

BuildTom may grant, extend or withdraw complimentary Premium. Withdrawal affects only the Admin gift or added period and does not reduce a paid or credit entitlement. Existing purchase terms and refund rights remain unchanged.

The final AED amount and service terms are shown before checkout. The listing is saved privately first. BuildTom activates the service only after the payment provider supplies verified paid evidence matching the locked order, pricing snapshot, amount, and currency. An unpaid, cancelled, failed, or expired checkout does not activate Premium and does not create a completed charge.

BuildTom is not currently registered for UAE VAT and has no TRN. The displayed AED 50.00 price is the final BuildTom charge while this status remains unchanged; no VAT or zero-value tax line is represented as charged. BuildTom may issue an invoice or receipt for the platform service, but it is not represented as a UAE VAT tax invoice unless the required registration conditions exist.

If a paid Premium listing is finally rejected before its first publication for any reason, the Premium Direct fee for that submission is fully refundable to the original payment method. BuildTom may first reconcile the provider payment and invoice evidence to prevent duplicate refunds. Provider and bank processing times may apply.

Before verified payment, cancellation or session expiry creates no completed charge. If verified payment succeeds but BuildTom cannot provide or correctly complete the paid service, BuildTom may re-perform the service or provide a full refund. A verified duplicate or unauthorised BuildTom platform charge is fully refundable, subject to investigation and applicable law.

Users may create or repost the same or a similar listing, including a new paid Premium submission. Each Premium submission is a separate service order and fee. BuildTom may group, rank, label, or reasonably limit simultaneous visibility to protect marketplace usability and safety, but a listing is not rejected merely because it was previously listed.

Refunds are administered through authorised BuildTom controls and returned to the original payment method where possible. There is no automatic customer refund button. A chargeback or provider dispute may pause the related service or refund workflow to prevent a duplicate recovery for the same payment.

When available in the company workspace, BuildTom's company ownership service transfers control of that workspace to an existing active member. It does not transfer a personal login or personal account, sell a legal entity, certify an acquisition, or transfer personal advertisements, private billing records or credentials. Company advertisements, company balances, team memberships and company history remain attached to the company. Historic authorship and invoices are not rewritten. The current owner chooses their permitted company role after completion.

The current owner pays a one-time final fee of AED 100, inclusive of any applicable mandatory tax, with no additional BuildTom charge. Each party must verify their own account and expressly consent to this version of the terms. Changing an email address, phone number or password is not an approved account-transfer method. Payment is not proof of authority and does not guarantee protection against fraud.

Only an approved, active company and eligible active members may use the service. BuildTom independently reviews the parties' authority, company identity, supporting information and risk before enabling payment. A reviewer cannot be a party to the transfer or an active member of that company. BuildTom may request further documents, pause or reject an unsafe or disputed request. Account recovery or contact changes may require a further security waiting period.

Payment is unavailable until independent approval and at least 24 hours after both parties' verified consents. Requests expire 7 days after creation; approval does not extend expiry. After confirmed payment, the current owner must expressly complete the request. BuildTom rechecks the safeguards before changing ownership. A 7-day protection period follows completion, during which another transfer, company closure and changes to the company name or registration identity are restricted. Security suspension remains available.

Either party may cancel before completion. A verified payment followed by cancellation or expiry before completion, or inability to complete the transfer, qualifies for a full refund of the service fee. This includes a payment confirmed after cancellation. Refunds are processed through authorised controls to the original payment method; provider and bank processing times apply. The user does not need to make a new payment to obtain this refund.

After successful completion, a change of mind does not itself entitle either party to an automatic refund or reversal. Mandatory rights, service failure, duplicate or unauthorised charges, fraud and other applicable legal or policy exceptions remain subject to evidence-based review. Refunding a fee does not automatically reverse ownership, team permissions or subsequent company activity. Report suspected compromise promptly through Contact or Report. These terms do not exclude mandatory consumer rights.

For payment, invoice, rejection-refund, or suspected payment-abuse questions, use the BuildTom Contact or Report paths. Mandatory consumer rights under applicable UAE law are not excluded or limited by this policy.