How BuildTom platform fees, refunds, and payment disputes work.

BuildTom does not receive, hold, transmit, supervise, or guarantee payments between marketplace buyers and sellers. Inspection, sale, rental, delivery, warranty, and payment arrangements between users remain outside BuildTom unless a specific service expressly states otherwise.

Regular listing submission is free. Premium Direct is an optional one-time paid service for one Premium listing review submission and its listing lifecycle. The initial Premium Direct price is AED 50.00. Subscription purchases and public Top-up purchases remain closed.

Premium Direct includes Premium review, a Premium badge after approval, and higher marketplace placement according to BuildTom ranking rules. It does not guarantee approval, first position, fixed ranking, impressions, enquiries, or sale. The seller-entered price of the advertised item is separate from the BuildTom fee.

The final AED amount and service terms are shown before checkout. The listing is saved privately first. BuildTom activates the service only after the payment provider supplies verified paid evidence matching the locked order, pricing snapshot, amount, and currency. An unpaid, cancelled, failed, or expired checkout does not activate Premium and does not create a completed charge.

BuildTom is not currently registered for UAE VAT and has no TRN. The displayed AED 50.00 price is the final BuildTom charge while this status remains unchanged; no VAT or zero-value tax line is represented as charged. BuildTom may issue an invoice or receipt for the platform service, but it is not represented as a UAE VAT tax invoice unless the required registration conditions exist.

If a paid Premium listing is finally rejected before its first publication for any reason, the Premium Direct fee for that submission is fully refundable to the original payment method. BuildTom may first reconcile the provider payment and invoice evidence to prevent duplicate refunds. Provider and bank processing times may apply.

Before verified payment, cancellation or session expiry creates no completed charge. If verified payment succeeds but BuildTom cannot provide or correctly complete the paid service, BuildTom may re-perform the service or provide a full refund. A verified duplicate or unauthorised BuildTom platform charge is fully refundable, subject to investigation and applicable law.

Users may create or repost the same or a similar listing, including a new paid Premium submission. Each Premium submission is a separate service order and fee. BuildTom may group, rank, label, or reasonably limit simultaneous visibility to protect marketplace usability and safety, but a listing is not rejected merely because it was previously listed.

Refunds are administered through authorised BuildTom controls and returned to the original payment method where possible. There is no automatic customer refund button. A chargeback or provider dispute may pause the related service or refund workflow to prevent a duplicate recovery for the same payment.

A future paid Company Workspace ownership-transfer service is configured separately and remains unavailable for public checkout until its security, step-up authentication, acceptance, legal-entity separation, protection-period, and refund safeguards are completed and activated. A Workspace transfer is not a transfer of a personal account or an automatic change of legal entity.

For payment, invoice, rejection-refund, or suspected payment-abuse questions, use the BuildTom Contact or Report paths. Mandatory consumer rights under applicable UAE law are not excluded or limited by this policy.