Account support
Account recovery
Lost access to your registered email or phone? BuildTom can review a manual recovery request after identity and account-ownership checks. Recovery is not automatic.
Never send your password, one-time verification code, private sign-in keys, or full payment-card details to anyone, including support.
Information that helps
- The registered email address or phone number you remember.
- Your name and the approximate account-creation date.
- Recent advertisement references or the company name, when applicable.
- A safe replacement email address or phone number for review.
- Any evidence requested later through the official support case.
Do not attach passwords, verification codes, full payment-card details, or unrelated identity documents to the first message.
What happens next
- Your support report creates a traceable case reference.
- BuildTom checks the available identity and account-ownership evidence.
- If recovery is approved, an authorized Admin completes the controlled account change. Approval does not change the account automatically.
- BuildTom notifies the old and replacement contact paths when it is safe to do so.
Company ownership cannot be moved through account recovery alone. Existing company ownership-transfer controls still apply.